Refund policy

Return & Refund Policy

Thank you for shopping with Alissa Mart. We want our customers to have a clear and simple return experience.

Return Window:
Customers may request a return within 30 days after receiving the item.

Return Conditions:
To be eligible for a return, the item must be unused, in the same condition received, and in the original packaging.

Damaged, Defective, or Wrong Item:
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.

Return Process:
To request a return, please contact us through our Contact Us page or by email. We will review your request and provide return instructions if the item is eligible.

Refunds:
After we receive and inspect the returned item, we will notify you if the refund is approved. Approved refunds will be processed to the original payment method within 5-10 business days.

Return Shipping:
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Non-Returnable Items:
Items that are used, damaged by the customer, missing original packaging, or returned without approval may not be eligible for a refund.

Order Cancellation:
If you need to cancel an order, please contact us as soon as possible. If the order has already been processed or shipped, it may not be possible to cancel it.

Contact:
For return or refund questions, please contact us through our Contact Us page or by email.

Business Name: Alissa Mart
Customer Support Email: cynthia.alam8@gmail.com
Website: https://alissamart.com