Shipping policy

Shipping Policy

Thank you for shopping with Alissa Mart. We aim to provide a smooth and reliable shipping experience for our customers in the USA, UK, and Canada.

Processing Time:
Orders are usually processed within 1-3 business days after payment is confirmed. 

Estimated Delivery Time:
United States: 7-10 business days after processing.
United Kingdom: 5-9 business days after processing.
Canada: [Insert Canada Delivery Time Here, e.g., 7-12] business days after processing.

Shipping Cost:
We offer free standard shipping on all orders to the USA, UK, and Canada.

Customs, Duties, and Taxes:
For international orders (UK and Canada), please be aware that your package may be subject to customs duties, import taxes, or other fees imposed by your local government. Customers are responsible for paying these additional charges. Alissa Mart is not responsible for these fees or any delays caused by customs processing.

Shipping Confirmation:
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

Delivery Delays:
Delivery times may vary due to carrier delays, weather, holidays, high order volume, or other circumstances outside our control.

Incorrect Shipping Information:
Please make sure your shipping address is correct before placing your order. If you notice an error in your shipping address, please contact us as soon as possible. We are not responsible for delays or non-delivery due to incorrect information provided by the customer.

Lost or Damaged Packages:
If your package is lost, damaged, defective, or arrives with an issue, please contact us within 7 days of delivery with your order number and clear photos if applicable.

Contact:
For shipping questions, please contact us through our Contact Us page or by email.

Business Name: Alissa Mart
Customer Support Email: cynthia.alam8@gmail.com
Website: https://alissamart.com