Terms of service

Terms of Service

Welcome to Alissa Mart. By using this website and purchasing products from our store, you agree to the terms and conditions described below.

Products and Pricing:
We try our best to provide accurate product titles, descriptions, images, prices, and availability. Product colors may appear slightly different due to lighting, screen settings, or photography.

We reserve the right to update product information, pricing, discounts, and availability at any time. If there is a pricing error, product availability issue, or product information error, we may cancel or update the order and notify the customer when necessary.

Orders:
After placing an order, you will receive an order confirmation by email. We reserve the right to cancel or refuse any order at our discretion, including orders with payment issues, incorrect shipping information, product availability issues, pricing errors, or suspected fraudulent activity.

Payment:
All prices are listed in USD unless stated otherwise. Payment must be completed at checkout before an order is processed.

Shipping:
Orders are usually processed within 1-3 business days after payment is confirmed. Estimated delivery time to the United States is 7-12 business days after processing. Delivery times are estimates and may vary due to carrier delays, holidays, weather, high order volume, customer location, or other circumstances outside our control.

Returns and Refunds:
Customers may request a return within 30 days after receiving the item. Items must be unused, in the same condition received, and in the original packaging.

If an item arrives damaged, defective, or incorrect, customers should contact us within 7 days of delivery with the order number and clear photos of the issue.

Approved refunds are processed to the original payment method within 5-10 business days after approval. For full details, please review our Return & Refund Policy.

Account Information:
You agree to provide current, complete, and accurate purchase, billing, shipping, and account information. We are not responsible for delays or delivery issues caused by incorrect information provided by the customer.

Prohibited Use:
You may not use our products or website for any unlawful purpose, fraudulent activity, or any action that may harm our website, business, customers, or services.

Changes:
We may update these Terms of Service at any time by posting a revised version on this website.

Contact:
If you have questions about your order, shipping, returns, refunds, or product information, please contact us through our Contact Us page or by email.

Business Name: Alissa Mart
Customer Support Email: cynthia.alam8@gmail.com
Website: https://alissamart.com